Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
We’ve tried to keep this Privacy Policy as simple as possible but if you have any questions, please feel free to contact us at enquiries@arenaps.co.za.
Information that we collect
We collect information to provide better services to all those with whom we deal.
We collect information in the following ways:
Information you give us.
For example, information that you provide to us when
contacting us for inquiries about a potential investment or other commercial opportunities, employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.
When you do, we may ask for personal information like your name, email address, telephone number and other details.
Information we collect or receive in the course of our investment business.
We may receive or collect personal information in the course of our investment activities, such as when researching potential investment opportunities or in conducting our legal and commercial due diligence.
This could include, for example, information about the management and other personnel at a company we may be assessing an investment in.
Information we get from your use of our Site.
We may collect information about the parts of the Site that you use and how you use it.
This information includes:
Device information. We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number).
Log information. When you use our Site, we may automatically collect and store certain information in server logs. This may include:
details of how you used our Site;
Internet protocol address;
device event information, such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL; and/or
cookies that may uniquely identify your browser.
Location information
We may collect and process information about your actual location and use various technologies to determine location, including the IP address.
Local storage. We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies.
We may use various technologies to collect and store information when you visit our Site and this may include using cookies or similar technologies to identify your browser or device.
You may set your browser to block all cookies, including cookies associated with this Site or to indicate when a cookie is being set by us.
How we use information that we collect
We use personal information to manage and operate our business, including to explore new investment opportunities, manage our existing portfolio, develop and maintain our contacts and recruit staff. Where necessary, we may also use personal information to protect the interests of Arena, our employees and affiliates (for example in the event of a legal claim).
When you contact us, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our business, such as letting you know about upcoming events or changes to our business.
We use the information we collect from our Site to provide, maintain, protect and improve it and to protect our users. We may use information collected from cookies and other technologies to improve your user experience and the overall quality of our Site.
Our legal basis for processing your personal information
Where we have obtained your consent, for example to action a request from you or respond to your specific query. You can withdraw your consent at any time, but we may still need to retain a record of your correspondence with us.
Where it is necessary for the purposes of our legitimate interests to manage our existing investments and explore new investment opportunities, including conducting legal and commercial due diligence.
Where it is necessary to comply with a legal obligation, for example under anti-money laundering or anti-bribery legislation.
Transfer of personal information
Arena is headquartered in South Africa (RSA). Consequently, any information we
collect will be transferred to, and stored in, RSA and other countries where the data protection laws may offer a lower standard of protection than in your country of residence. Where personal information is transferred outside the RSA, we will take all steps reasonably necessary to ensure that it is subject to appropriate safeguards and that it is treated securely and in accordance with this Privacy Policy.
Enforcement
GV is subject to the investigatory and enforcement powers of the U.S. Federal Trade
Commission. GV may be required to share your personal information, including the disclosure
of EU and Swiss personal information, to public authorities and law enforcement agencies in
response to lawful requests, including requests to meet national security and law enforcement
requirements.
Right to access, update and delete your personal information
If you are a resident of California or the European Economic Area (EEA) and/or your personal
information is processed in the context of our UK office, you have certain legal rights in respect
of the personal information about you held by us, including, for California residents, your rights
under the California Consumer Privacy Act (CCPA). This includes the right to obtain a copy of
this information on request, and the right to correct, amend or delete such personal information
or object to it being used for certain purposes (including marketing). We may ask you to verify
your identity before we can act on your request.
We will comply with any requests to exercise your rights in accordance with applicable law, and
so there may be circumstances where we are entitled to refuse your request. For example,
where permitted to by law, we may reject requests that are unreasonably repetitive, require
disproportionate technical effort (for example, developing a new system or fundamentally
changing an existing practice), risk the privacy of others, or would be extremely impractical (for
instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so free of charge, except
where it would require a disproportionate effort (where we are permitted to charge a fee under
applicable law). We aim to maintain any information we hold and our Site in a manner that
protects information from accidental or malicious destruction.
To make any requests regarding your personal information, or if you have any questions or
concerns regarding your personal information, you should contact us at privacy@gv.co. You
are also entitled to contact your local supervisory authority for data protection. In the UK, the
data protection authority is the Information Commissioner’s Office.
Right to object
You have the right to object (opt-out) of your personal information being used for purposes
which are materially different from the purposes for which it was collected, as described in this
Privacy Policy (including being disclosed to a third party). We may refuse your request where
we have a right to do so (for example, if the use is necessary to comply with a legal obligation).
To exercise any of your rights, please contact us at privacy@gv.com
Information that we share
We do not sell your personal information. We share personal information with companies,
organisations and individuals outside of GV in the following circumstances:
● With your consent
We may share personal information with companies, organisations or individuals outside
GV when we have your consent to do so.
● For external processing
We provide personal information to our affiliates or other trusted businesses or persons
to process it for us or for similar reasons (for example, in connection with using shared
compute resources and servers), based on our instructions and in compliance with our
Privacy Policy and any other appropriate confidentiality and security measures.
● With our legal and professional advisors
We share information with our legal and other professional advisors, for example, if they
are advising us on an investment transaction or where otherwise necessary to obtain
their advice.
● For legal reasons
We may share personal information with companies, organisations or individuals outside
Arena if we have a belief in good faith that access, use, preservation or disclosure of the
information is reasonably necessary to:
● meet any applicable law, regulation, legal process or enforceable
governmental request;
● enforce applicable terms of service, including investigation of potential
violations;
● detect, prevent or otherwise address fraud, security or technical issues;
and/or
● protect against harm to the rights, property or safety of GV, our users or
the public, as required or permitted by law.
If GV is involved in a merger, acquisition or asset sale of GV, we will use reasonable
endeavours to ensure the personal information we process continues to be subject to the same
protections set out in this Privacy Policy.
Information security
We work hard to protect our Site and any information that we hold from unauthorized access or
unauthorized alteration, disclosure or destruction. In particular:
● We review our information collection, storage and processing practices, including
physical security measures, to guard against unauthorized access to systems.
● We restrict access to personal information to Arena employees, contractors, service
providers and agents who need to know that information in order to process it for
us and who are subject to strict contractual confidentiality obligations. They may
be disciplined or their contract terminated if they fail to meet these obligations.
When this Privacy Policy applies
Our Privacy Policy applies to all of the services offered and businesses operated by Arena, but
excludes services and businesses that have separate privacy policies that do not incorporate
this Privacy Policy.
Our Privacy Policy does not apply to services offered or businesses operated by other
companies or individuals. Our Privacy Policy does not cover the information practices of other
companies and organisations that advertise our services and that may use cookies, pixel tags
and other technologies.
Changes
Our Privacy Policy may change from time to time. We will post any Privacy Policy changes on
this page and, if deemed necessary, we will provide a more prominent notice.
Contacting us
Please submit any questions, concerns or comments you have about this Privacy Policy or any requests concerning your personal information by email to enquiries@arenaps.co.za